Services

Training

After commissioning we will take the time to train operators on how to set up, use and optimise the machines correctly. All Interfood Technicians are trained in Health and Food Safety to ensure they work within the industry guidelines so that you, the customer, can rest assured you have the right person for the job. They will also instruct all staff on cleaning requirements.

Basic engineering training can be done online but we also offer more detailed training courses which can take place either on-site, at Interfood’s dedicated training facility or at one of our suppliers’ manufacturing sites.

Interfood Warehouse
Interfood engineer
Interfood engineer

After-Sales Service

Key to the success of Interfood is our after-sales service. Our track record is second-to-none and we continue to work hard to ensure that our customers, having invested in premium machinery, receive the best service and back-up. This includes prompt breakdown assistance, comprehensive maintenance contracts, further training and bespoke organisation programmes, to ensure that customers are getting the most out of their equipment.

Fault Repair

In the event of a breakdown, we have a dedicated team of highly trained specialist engineers based throughout the UK and Ireland. All Interfood Service Technicians are competent trained individuals, OEM trained to a high standard to be the dedicated specialists that our customers need in a breakdown situation. Our aim is to respond as soon as possible to a problem as we understand that time is money. We also have the potential for remote on-line support from our suppliers for fault analysis and repair.

Interfood is currently investing in a new service software package to further improve our commitment to supply efficient information and co-ordination of service resources.

Spare Parts Holding

We hold extensive stock of spare parts at our UK and Irish warehouses to respond to our customer’s requirements as fast as possible. Items are often sent out on a same-day service and we can also organise fast, direct deliveries from our suppliers.

John O'Hara

"We aim to employ the best technicians and train them to our OEM’s highest standards to be able to offer customers our best service."

John O'Hara - Service Manager, Interfood

Tony Kayll

"Interfood Technology aim to offer best in class service support to all our customers across the wide range of equipment. Matching each Service Technician to a dedicated service area ensures our customer gets an expert when needed most."

Tony Kayll - Service Manager, Interfood