Contact for Machine Breakdown

Note:

Before calling for service support please have the following details:

  • Machine type and serial number (not the line number).

Contact

Monday to Friday:

08:30 to 17:30 – Call Interfood office number (01844 217676), request service co-ordinator.

Outside of office hours - engineers mobile phones.

Weekends and public holidays:

Telephone support 08:00 to 16:00 via the Interfood service number (01844 217676).

Call the above numbers and follow the prompts for slicing, systems, cooking or spare parts. This will divert to the person on phone support. If this phone goes to answer machine leave a message and the technician will call back. Please leave the following details:

  • Company name.
  • Contact name and number.
  • Machine type and serial number.
  • Brief description of fault.

Requirements for best service

Contact with the service department should always be made by personnel who have a good understanding of the machine and its components. This person should also have seen the actual fault on the machine and not be passing on messages.

The more detail communicated to the technician the better the understanding of the fault will be.

When asked to try something on the machine we require a reply informing us if the problem has been solved or not. (If a fault is rectified we need to be informed.)

When it is agreed that a visit is required an order number will need to be supplied.